Top Frequently Asked Questions (FAQs) Topics

1. I have not received e-mail notification that I created a new account. Is there going to be one?
   There is no e-mail notification for new company registration, users can log in immediately.
   
   
2. There is no acknowledgement from system that registration has taken place or when I can start logging in. Is there a waiting period?
   There is no waiting period. Please make sure that registration is successful, you will see a "Welcome" message if the registration has gone through. Hint: Check if password and confirm password have been entered, this is usually the case when creating a new company. Also, please note that e-mail must be in correct format. Phone number must be numeric, (###) ###-#### format is preferred. If registration is successful, the system will display a “Welcome” message where user has to click on “OK” button and proceeds to log in.
   
   
3. After I filled in the form, nothing worked. I could not get the form to expand to enter new company's information. Why is the site locking up?
   If none of the buttons work, except for the "Cancel" button, please go back to the form and look for error messages. These are located next to each filled in field, indicating what the error is. Please note that the text criteria is different for each field on the form.
   
   

1. I cannot find my company name in list on the Registration page. Is this list coming from System for Award Management (SAM), Central Contractor Registry (CCR) or any government-wide data repository?
   Yes, all information come from GSA SAM system.
   
   
2. I have not received e-mail notification when clicked on “Send Request”. Is there a waiting period?
   If you are registering for the first time, OSDBU will review your profile to ensure you have the correct NAICS. Periodically, OSDBU will send out reminder for you to update your information. The system will send a notification to the owner of the company profile. If you do not receive an e-mail notification, make sure that your mailbox does not filter messages from HelpDesk@treasury.gov.
   
   
3. After I filled in the form, none of the buttons on the form worked. Why is the site blocking my browser?
   If none of the buttons work, except for the "Cancel" button, please go back to the form and look for error messages. These are located next to each filled in field, indicating what the error is. Please note that the text criteria is different for each field on the form.
   
   

1. When I filled in all required information and clicked on “Send Request”, the website returned me to Log in screen. Does this mean I am done?
   The website would display a "Welcome" message if your request has been sent. If you do not see this, it is possible that you have waited too long to make the request. Treasury policies made the website automatically reset session cookies after 20 minutes of inactivity. Also, make sure browser is “enabled for JavaScript”.
   
   
2. I have more than one people in my company who will attend Vendor Outreach Session, where can I add an additional person?
   Due to the volume of attendees, please limit to no more than two people per company. To have another person joins you at the Vendor Outreach Session, please register this person as a Registrant and approve his/her access. This shows that the person is authorized by you to attend, and the system will automatically add him/her into the list of attendees.
   
   
3. I cannot make it to the Vendor Outreach Session appointments that I signed up, can I have another person goes in my place?
   Depending on the location of OSDBU Vendor Outreach Session, some Treasury buildings do require advanced notice of your arrival. To have another person attends Vendor Outreach Session in your place, please register this person as a Registrant and approve his/her access at least 48 hours prior to the event. This shows that the person is authorized by you to go in your place, and the system will automatically add him/her into the list of attendees. There is no need to make another appointment for this person.
   
   

1. I cannot access the website after I have created an account and reset my password. Did my registration go through?
   When you create a new account for an existing company from the list, the original creator of that company's profile, "the Owner", automatically receives a notification of your request. This person needs to approve your request. We cannot make this decision on your behalf. Please contact the owner directly, to expedite the wait time. If the original creator of the profile is no longer with the company, please contact Treasury HelpDeskand we will be able to assist.
   
   
2. Can I copy-and-paste my capability statement from a word processing tool?
   The system does not accept copy-and-paste text from word processing software such as MS Word due to various formatting issues. The system will provide best effort to paste text only, please use the functions provided on the site when apply formatting.
   
   

1. I cannot log in using my User ID and Password. I have created more than one account, one for each role. Which account should I use?
   Please note, the website currently accepts only users with the role "Registrant". You can only log in with user role "Registrant". The system currently does not recognize any other roles. Please note, while you can use your e-mail address for User ID, it is not recommended that you use any other special characters in this field. Our secured server will be able to detect and filter these, making your input not what you originally intended.
   
   
2. I forgot my user ID or password. What should I do?
   If you have forgotten your User ID, please go to "Retrieve Information" page to retrieve your information.
   
   If you forgot just your password, please go to the "Reset Password" page where you will be asked to select a series of security features to validate your information. Your reset password will be e-mail to the address used in your registration.
   
   If you need to re-register, please ensure that you do not re-use the same company name, but a variation of it. OSDBU will conduct periodic reviews and at their discretion, request you to confirm if the not used information be removed.
   
   
3. I cannot log in using my User ID and password, why does the system cannot find my user information?
   To log in, and to register for access, you will need to enter the codes from ID.Me. This feature will prevent automation from attempting to log in as you or to create multiple duplicated profiles for small businesses.
   
   If you have done all of these and the system still cannot find your information, it is possible that your account has not been approved by the company's profile owner. Until the owner approves, the system will not be able to locate your information.
   
   
4. I cannot log in with my User ID, password and the image codes, why do the buttons on the log in page do not work?
   If the buttons on the page do not work, please look at the error messages next to the fields that you entered on the log in page. There are different text criteria for the user ID and password.